FAQ's
Online Recertification

Please review the issues below before you call your DRA for assistance. For clarity, we have kept the Q&A's simple. However, you may have to review all of them since your issue may involve a combination of the answers. We improve the Annual Recertification based on feedback we receive from you, consequently we add to this page constantly, so please come back and visit before you get on the phone.

Q1.   I have completed all the modules and downloaded or printed my certificate but now I want to go back and review the modules.
A.   The system should bring up the log in page already pre-filled with your information. This means that the system remembers that you have completed the modules and will now allow you to navigate throughout all of the modules (with certain computers you may have to re-do the first module only), as long as you can see the green dot on top. However, the system will not allow you to change any of the previously completed questions.

Q2.   I have tried this and still does not work. What do I do now.
A.   The indication that the system does not remember you is an empty log in page that you have to complete again. In this case, the personal information you provide MUST BE EXACTLY the same as before, otherwise the system will decide that you are a different person and you may have to complete all of the modules again. Once you have logged in with the same information, you may have to repeat the first module "Introduction" to confirm your identity. Once you do this and close the tab, you will discover that the system has now identified you and a green completion dot appears on top. You are now free to navigate throughout the modules.

Q3.   I set up my computer according to instructions, I have the modules opening in a new tab but nothing happens.
A.   Look to see that you checked the box that says "Remember me" on the log in page, below your personal information and above the Submit button.

Q4.   I have a Mac and I cannot follow the instructions to prepare my computer.
A.   The browsers for the Mac OS are a little different, so you must look in another place. If you are using Firefox, click on the "Firefox" menu and then on "Parameters". From this point forward follow all of the instructions published for Windows.

Q5.   I logged on, completed a few modules, left the computer on and took a break. When I came back there was a message on my screen saying that my session with Brainshark had expired. When I attempted to log in again I discovered that I had to start from the beginning again.
A.   As with any interactive web site, a period of inactivity will disconnect you from the site and delete all previous activity. This is done for your security. If you have previously established the Resume function, please refer to Q2 for the rest of this answer. Remember that before you walk away from your computer, pause the process and log off by answering the question. This way you establish the Resume sequence for yourself. Then you may log back in at any time.

Q6.   I have followed the instructions, set up my computer the way you suggest and still I am not able to get to the second module. What do I do now.
A.   We have found that going over the instructions, step by step, solved this issue since a missed spelling or the failure to click on "Apply" and then on "OK" may be the cause

Q7.   I have the Certificate but I need to go back and complete the State module. What do I do.
A.   See Q1 or Q2.

Q8.   I could not complete the Assessment module because of the videos. How do I go back to complete the process.
A.   See Q1 or Q2.

Q9.   I have completed all of the modules, I am attempting to print my Certificate but nothing happens.
A.   If you were able to download and print any of the Attachments to the modules you completed, then please review the last few slides of the Academy module. Somehow you missed the answer to this question. What you missed is your browser's safety question which you must answer before it will allow you to download and print your Certificate. If you could not download any of the Attachments then either your Adobe Reader is missing from your computer or it has not been activated. You need to fix this. We recommend that you download all of the Attachments provided for you.

Q10.   Why do I have to go through all of this just to recertify.
A.   The majority of our members have been requesting for years the ability to comply with the Federation mandated five (5) hour annual in-service training requirement without having to sit in a classroom environment. This process was developed to assist you in complying with this requirement, at your own time and at your convenience.

Q11.   Why do I have to make all these changes to my computer.
A.   We have no idea what type of computer, operating system or browser you use. They are similar but not the same. So we have provided the information that either confirms or creates the basic minimum requirements needed for you to complete this process. A great majority of our members do not have to make any changes, but in case you do, we offer it as a guide.

Q12.   Your instructions as to how to set up my computer and browser refer to Internet Explorer. I use Firefox, can you help me?
A.   Yes, in Firefox start with the "Tools" menu, choose "Options" and then TABS. Make sure all are checked. Then continue to CONTENT. Make sure all are checked and click on the first "Exceptions" button where you allow Brainshark as per instructions.

Q13.   I hold a number of certifications with FSR. I am a referee and or an assignor and or an instructor and or an assessor. Do I have to go through these modules more than once?
A.   No. When you complete the online modules you are offered the opportunity to print or download your certificate. We suggest you download it and then you may print as many copies as you need. However, if you have already completed the course and printed your certificate, you may use the same one in all recert classes, as long as it identifies you by name and USSF ID number. A number of people have used something else other than their USSF number in that field and those people may have to go back through this process again.